Privacy Policy

Last updated: July 15, 2026

This Privacy Policy describes how The Grand Sathya Hotels ("we", "us", "our") collects, uses and protects the personal information of guests who use our website and booking services.

1. Information we collect

Contact details: name, email address, phone number.
Booking details: check-in/out dates, number of guests, room preferences.
Payment details: card information is collected only to process your reservation and is not stored on our servers.
Account details: login identifier and role assigned to your account.

2. How we use your information

To confirm and manage your reservation.
To send booking confirmations, receipts and service communications.
To comply with legal, tax and regulatory obligations.
To improve our services and personalise your stay.

3. Sharing of information

We do not sell your personal data. We share information only with service providers (payment processors, email delivery) strictly to operate the booking service, or when required by law.

4. Data retention

Booking and financial records are retained for the period required by applicable tax and hospitality regulations. Account data is retained until you request deletion.

5. Your rights

You may request access, correction or deletion of your personal information by contacting us at the address below.

6. Contact

For any privacy-related questions, please email privacy@thegrandsathyahotels.com.